Frequently Asked Questions
Q1: What are your delivery terms?
Answer: EXW, FOB, CFR, CIF, DDP.
Q2: What is your delivery time?
Answer: Generally, it takes 7 to 10 working days after receiving the advance payment. The specific delivery time depends on your order and quantity.
Q3: What is the warranty for our machines?
Answer: Our mainframe is covered by a one-year warranty (excluding consumable parts). During this period, all damaged parts can be replaced with new ones. We provide videos for installation and operation.
Q4: What are your packaging conditions?
Answer: Generally, we use standard export wooden crates to handle goods smaller than container load (LCL), and use fixed Wells to handle goods in full container load (FCL).
Q5: Do you test all the goods before delivery?
Answer: Yes, we conducted 100% testing before delivery. We will attach inspection reports for each machine.
Q6: Does your machine have a certificate?
Answer: All of our products are equipped with CE and ISO9001 certificates.